Shipping, Returns & Policies

Charlotte Cook Cosmetics product orders are fulfilled by Amazon (click here to learn more). When you place an order through, you will be taken to the Amazon checkout platform to complete your order.

All standard shipping rates and policies apply to these items when shipped within the US, including free shipping on qualifying orders and Prime shipping. International shipping may not be available for all items.

When your order ships, the carrier, ship date, and estimated delivery date for your package will be listed in Your Account on and can be found in your shipment confirmation email. If you have a tracking or delivery confirmation number, you can track your package by clicking the Track Packages link in your Amazon account.

Amazon also handles all customer service and product returns for “Fulfilled by Amazon” items. If you need assistance with anything, please visit the Amazon Help pages by clicking the word “Help” at the top of any page on

Click here to learn more about Amazon Shipping Rates and Times.

Click here to learn more about Free Shipping by Amazon.

Click here to learn more about Return Policy.

Please note, as an Amazon Associate, Charlotte Cook Cosmetics earns money from qualifying purchases.

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When placing an order for Charlotte Cook Cosmetics products you agree that all items are for your personal or household use, and not for resale or export. Charlotte Cook Cosmetics may reject or cancel orders at any time at our sole discretion if we suspect the order is for resale or export. We reserve the right to limit orders to no more than (10) units of any product. Frequent and/or duplicate orders of multiple units may be cancelled by Charlotte Cook Cosmetics at our discretion.

Beauty is in the eye of the beholder, just like color! While we make every attempt to accurately depict all product colors, the actual colors you will see will depend on your monitor and settings. All product information including colors are subject to change. We strive to accurately display correct information, however, we're human - sometimes typos happen! We reserve the right to correct any errors, inaccuracies or omissions at any time.

Charlotte Cook Cosmetics isn't responsible or liable for any delay or failure to perform due to conditions or occurrences beyond its reasonable control, including but not limited to: acts of God, natural disasters, contagions, accidents, labor disputes, shortages, rules, regulations, inability to obtain materials, equipment or transportation. If Charlotte Cook Cosmetics production of goods is suspended or diminished, deliveries may be cancelled or curtailed, and then resumed upon the conclusion of the cause interfering with production and continued until the entire quantity purchased has been delivered, at Charlotte Cook Cosmetics sole discretion. Charlotte Cook Cosmetics reserves the right to distribute its available merchandise supply among customers and retailers in such manner as it deems fair.